Frequently Asked Questions
What is the fastest way to get my Installers name?
When you enter all your information at www.InstallCard.com this automatically puts you in the system for the next available Customer Service Representative to start working on your installation. If you can’t activate your InstallCard on line please call 1-800-979-0027, please have your InstallCard number,reciept number,name, address,and phone, product information and vehicle or location infomation. We can’t start the process of contacting the installer unless we have all this information.
How do I know that my InstallCard is activated?
After you enter all the information online you will receive an e-mail confirming that we have you in the system. Please be accurate with your e-mail address. If you do not receive this e-mail, please call InstallerNet at 800-979-0027.
How soon can I schedule an appointment?
As soon as the InstallCard has been purchased, you can make scheduling arrangements. Please note that most of the appointments are scheduled between 24 and 48 hours after InstallCard purchase. Additional time may be required for Saturday appointments as this is the Installers busiest time.
What do I do with the InstallCard?
Once you receive the InstallCard, you can go into the InstallCard website to make InstallCard purchase arrangements and schedule the Installation appointment. Or if you do not have Internet access, you can call InstallerNet at 1-800-979-0027. After InstallCard purchase and scheduling arrangements have been made, please take the product to be installed, along with your InstallCard (with proof of purchase) to the authorized installation professional (Vehicle Only). Please give the installer the InstallCard to confirm payment.
How do I schedule an appointment?
Once you receive the InstallCard, you can go into the InstallCard website to make InstallCard purchase arrangements and schedule the Installation appointment. Or if you do not have Internet access, you can call InstallerNet at 1-800-979-0027.
Is the InstallCard FREE?
No, the InstallCard is not FREE, however can be purchased at an authorized retailer and/or e-tailer. Different InstallCards can be viewed at www.installcard.com or call InstallerNet at 1- 800-650-9869.
What if the Installer suggests I return my product and instead buy from him?
This practice is seldom condoned; however if you experience this practice, please immediately call InstallerNet at 1-800-979-0027 for follow-up.
Will the Installer call me?
Yes, for Home Theater installations only. The Installer will contact you to do a pre-visit survey and confirm arrival & work time.